Privacy Policy

1. Data Controller Details

The entity responsible for processing your personal data is:

Julaine Custard
Lange Kleiweg 6, 2288 GK Rijswijk, Netherlands
Email: info@julainecustard.nl
Telephone: +31 70 789 0123

For any privacy-related matters, please contact us using the information above. We commit to responding to all legitimate requests within thirty days of receipt.

2. Categories of Personal Data Collected

We may collect and process the following types of personal information:

• Personal Identifiers: Full name, contact details including email address and telephone number.
• Communication Records: Messages, inquiries, and correspondence submitted through our contact forms or email.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and platform information.
• Usage Information: Data regarding how you interact with our website and services.
• Preference Information: Your interests in specific coaching programs and wellness objectives.

3. Legal Bases for Processing

Under Article 6 of the GDPR, we rely on the following legal grounds for processing your personal data:

• Consent: When you have given clear permission for us to process your data for specific purposes.
• Contract Performance: Processing necessary to fulfill our contractual obligations when you purchase our services.
• Legitimate Interests: Processing necessary for our legitimate business interests, provided your rights do not override these interests.
• Legal Compliance: Processing required to comply with applicable laws and regulatory requirements.

4. Purposes of Data Processing

We utilize your personal information for the following purposes:

• To respond to your inquiries and provide information about our coaching services.
• To deliver the wellness programs and consultations you have engaged.
• To manage our relationship with you, including administrative communications.
• To improve our website functionality, user experience, and service offerings.
• To conduct internal research and statistical analysis.
• To maintain accurate business records for legal, accounting, and tax compliance.

5. Data Retention Periods

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Active Client Relationships: Throughout our working relationship plus seven years for legal compliance purposes.
• Prospective Clients: Twenty-four months from last contact, unless deletion is requested earlier.
• Website Technical Data: Twelve months for security monitoring and website optimization.

6. Your Privacy Rights

Under data protection legislation, you possess the following rights:

• Access Right: Request copies of your personal data that we hold.
• Rectification Right: Request correction of inaccurate or incomplete personal information.
• Erasure Right: Request deletion of your personal data where there is no compelling reason for continued processing.
• Restriction Right: Request limitation of processing in certain circumstances.
• Portability Right: Receive your data in a structured, commonly used format and transmit it to another controller.
• Objection Right: Object to processing based on legitimate interests or for direct marketing purposes.
• Withdrawal of Consent: Withdraw previously given consent at any time without affecting lawful processing prior to withdrawal.

To exercise any of these rights, please contact us using the details provided in Section 1.

7. Security Measures

We implement robust technical and organizational security measures to protect your personal data:

• Industry-standard SSL/TLS encryption for all data transmission.
• Role-based access controls limiting data access to authorized personnel.
• Regular security audits and vulnerability assessments.
• Comprehensive staff training on data protection protocols.
• Secure, encrypted backup systems with restricted access.

8. Third-Party Service Providers

We may engage reputable third-party processors to facilitate our services:

• Secure email and communication platform providers.
• Payment processing services for transaction handling.
• Website hosting and analytics service providers.

All third-party processors are contractually obligated to process data solely according to our instructions and maintain appropriate security standards. We do not sell, trade, or rent your personal information to external parties for marketing purposes.

9. International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). Should any transfer outside the EEA become necessary, we ensure adequate protection through approved mechanisms such as Standard Contractual Clauses.

10. Cookies and Similar Technologies

Our website employs essential cookies necessary for proper functionality. We do not utilize tracking cookies for advertising or profiling purposes. You may manage cookie preferences through your browser settings at any time.

11. Policy Updates

We may revise this Privacy Policy periodically to reflect changes in our practices or legal obligations. Material changes will be communicated via email or prominent website notification. Continued use of our services following such updates constitutes acceptance of the revised policy.

12. Complaint Mechanism

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the supervisory authority:

Autoriteit Persoonsgegevens (Dutch Data Protection Authority)
Website: www.autoriteitpersoonsgegevens.nl
Address: Bezuidenhoutseweg 57, 2594 AC The Hague, Netherlands

Last Updated: April 1, 2026